Policies

We founded Numic with one goal in mind: giving our customers the best shopping experience we possible can. To do so, we’ve designed our store policies to make sure our clients have a fair, rewarding and enjoyable shopping experience whenever they come to Numic. Read our policies below and don’t hesitate to contact us with any questions.



This document is an electronic record in terms of Information Technology Act, 2000 and published in accordance with the provisions of Rule 3 of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage.

Shipping & Returns

NUMIC is currently shipping all over India. We are working on enabling International Shipping soon. 
At NUMIC we understand how important it is to receive your purchased products in the finest condition, and on time. Know this - we work around the clock to try and get you your products in the shortest timeframe possible.

You can reach us at customercare@numic.in  customer support helpline: (CUSTOMERCARE NUMBER9702222122) , whatsapp (NUMBER) between Monday – Friday, 11am – 8pm in case of any queries. We strive to answer & fix all queries within 24 hours.


Shipping Duration:

All products are shipped out between 7 - 10 working days depending on the product category.

Please note: all the products in your order will be shipped together in one shipment and working days do not include the weekend + public holidays.

In situations beyond NUMIC’s control there may be circumstances, which cause a delay. In such cases, NUMIC will ensure delivery in the earliest possible timeframe. The delivery times are estimates and are not guaranteed time frames.

The purchaser agrees and acknowledges that any claims regarding order delivery (including non-receipt/ non- delivery of order or signature verification) shall be notified to NUMIC within 24-3 hours days from the alleged date of delivery of product reflecting on the NUMIC website.


Shipping Charges:

Free Shipping within India. However, if delivery and/or receiving charges payable under different state laws has to borne by purchaser.


Returns & Exchanges:

NUMIC has a no questions asked return policy. We might request you to share an image of your product/ s. For your order to qualify as a return or exchange:

  • You must raise a return request by emailing us on customercare@numic.in within 48 hours of receipt of your order

  • Product packaging, labels & tags must not be tampered with

  • Product must be in perfect condition

  • Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality

  • Refunds will only be processed for damaged or defective products in the form of store credit. Please note the shipping charge of Rs. 75 where applicable will not be refunded

  • For prepaid orders, in case of order cancellations or orders that go to abandoned cart, refund will be processed back to the same payment method via the payment gateway. Timeline for same would be 5-7 working days.

  • Once you have requested for a return/ exchange the product will be collected within 7 working days

  • If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised and packed securely to prevent any damage during transit. For any loss or damage to the products suffered during the transit, it is agreed that the purchaser shall be solely responsible for the same.


Cancellations:

The whole order amount will be refunded if the order is cancelled, lost or undelivered to your preferred location.
 NUMIC reserves the right to cancel any order without any explanation for doing so, under the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.


Please mail us at customercare@numic.in for cancellation request if your order has not been shipped yet.


Orders can be cancelled only if it has not been shipped from our warehouse.


No cancellation applicable for customised products once the order is placed.


Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery. Once shipped, we will not consider cancellation requests.


If a cancellation request comes up before the product leaves our order-processing centre, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.


Cash on Delivery:

We are working on this functionality. Presently we are not accepting any cash on delivery orders.

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.




The NUMIC (“we”, “our”, “us”) Privacy Policy aims at safe-guarding the confidentiality of our customers and site visitors (“you”, “your”, “yours”). We hereby declare that your details will not be disclosed to any third party unless it is required to provide a service to you save and except where such disclosure is necessary and legally compliant under any prevalent law or any orders of a competent authority including Courts and Tribunals. Please go through the below mentioned Privacy Policy points carefully. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

Your Consent

Your personal details (name, location, e-mail address, debit/credit card information) will not be sold or rented by us to any third party without your consent. Though we reserve the right to communicate your personal information to any third party that makes a legally-compliant request for its disclosure; we will not disclose your name, address and other information which identifies you personally to any third party without your consent. However, we hold no responsibility or liability of any nature whatsoever for any action of third party that may have directed you to our website.

Communication & Marketing

If you become a registered member of NUMIC, you will be able to receive promotional emails regarding latest offers and discounts from us. You may also receive such communication if you have made a purchase as a guest user.

Please note that in case you don’t wish to receive such e-mails, you have the full liberty to opt-out of such communication any time. You can unsubscribe by visiting ‘My Details’ in ‘My Account’ if you are a registered user; or simply click on “to unsubscribe” link given in the mail.



Cookies

We use cookies and other technologies such as pixel tags and clear gifs to store certain types of information each time you visit any page on our website. This enables us to determine what portions of this website are most appropriate for your professional needs and to serve advertising banners to you. You may choose to decline cookies, but this would disable the scope of experiencing the entire feature of the website. Hence, we recommend that you leave them turned on.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Protecting Your Security

Please note that we may share your personal details with fraud prevention or credit reference agency for conducting anti-fraud checks. Please note that in this process no credit check is performed, and your credit rating remains unaffected. However, we shall not be responsible or liable for any damage, loss or unauthorised transfer of information if your personal details are shared in response to the legally compliant request.

Third Party Sites

You may be linked to our website from our advertisers, network partners or any other third party. We hereby declare that we hold no liability or responsibility for the ‘Privacy Policies’ and ‘Terms & Conditions’ of these web sites. Please read their policies carefully before sharing any of your details.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You agree, accept and allow that your information may be disclosed as required during any governmental or police investigation, or in accordance with a court or tribunal order to such effect, under section 79 of the Information Technology Act, 2008 and the Information Technology (Intermediaries Guidelines) Rules 2011.

Copyright & Intellectual Property

The content and design of this web site and all products are copyright and belong to NUMIC. The users have full rights to use the website, however, they have no right to steal NUMIC trademarks or its unique branding. NUMIC doesn’t owe a user any credit if NUMIC acts on the user’s improvement suggestions or feedback.

Governing law and jurisdiction

We want you to enjoy using our website, if you have any issue or dispute, you agree to raise it and try to resolve it with us. You can contact us with your feedback and concerns here or by emailing us customercare@numic.in.

Any claims, disputes and differences arising out of the present terms and conditions are subject to laws of India and in courts in Mumbai Jurisdiction only.

Legal Information

This website is expressly operated by NUMIC Unless otherwise noted, all design and content featured on NUMIC are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by NUMIC. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of NUMIC, is prohibited and will be considered as violation of the IP rights of NUMIC

Limitation of Liability

Given the unpredictability of technology and the online environment, NUMIC does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. NUMIC shall not be liable for damages of any kind related to your use of or inability to access this website. We shall not be responsible any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, or incidental damages arising out of the present terms and conditions. In any event, our liability shall not exceed the amount paid by you for your purchase.

Changes to Privacy Policy

We may change this Privacy Policy at any time. The revised Privacy Policy is effective immediately when posted on the Website. Hence, it is the responsibility of each user to review the website and the Privacy Policy periodically to learn of any revisions to this Privacy Policy.

For any queries or support, you may get in touch with our customer support team or mail us at customercare@numic.in. It is subject to change without notice.

General conditions

  • The content of the pages of this website is for your general information and use only.

  • It is subject to change without notice.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

  • It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

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+91-22-2261 9858

221, Bora Bazar Street Haveliwala,Building,Fort Mumbai

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